FAQ

• Java Runtime Environment (version 8 or later)
  • Note: The x64 version should be used, if possible
  • You can use other vendors too:
    • Adoptium Temurin™
    • OpenJDK (Available via your package manager on Linux)
• Eve-Online account

Double click on jeveassets.jar

From your downloads folder, move the entire jEveAssets folder into the applications folder. Double click on jeveassets.jar

in terminal run:
java -jar /path/to/jEveAssets/jeveassets.jar
where '/path/to' is the path on your computer to the jeveassets directory

or

cd to jEveAssets directory and run:
java -jar jeveassets.jar

Simply overwrite all the old files with the new ones. Your settings and assets will stay untouched.

You need to double click to sort a new column. A single click will sub-sort the column.

See the Command Line Arguments

Replace USERNAME with your username

XP: C:\Documents and Settings\USERNAME\.jeveassets\
Vista and later: C:\Users\USERNAME\.jeveassets\

/home/USERNAME/.jeveassets/

~/Library/Preferences/JEveAssets

 First ensure you're follow the instructions on How to run
 It's worth trying all the solution for your operation system.
 If none of the solutions bellow works, please see how to get help

On: All
Symptoms: jEveAssets displays a splash screen momentarily then closes

Ensure jEveAssets isn't corrupted and unzipped

1. Download jEveAssets
2. Unzip
   • How to unzip files: Windows MacOS Linux
3. Next follow How to run

On: All
Symptoms: Nothing happens when starting jEveAssets or another program opens.

Ensure Java is installed and it is the correct version

1. Uninstall all versions of java (help)
2. Download the latest version of java
   • The 64bit/x64 version should be used (unless you're on a 32bit system)
3. Install java (help)
4. Next follow How to run

On: Windows
Symptoms: Nothing happens when starting jEveAssets or another program opens.

Ensure Java is used to open jar files

1. Download JarFix (more info)
2. Run the downloaded file jarfix.exe
3. Next follow How to run

Example:

This is just one example

On: MacOS
Symptoms: jEveAssets displays a splash screen momentarily then closes

Ensure jEveAssets have permission to run

1. Move the jEveAssets directory into your Applications directory
2. Next follow How to run

Additional info: MacOS limits access to your Desktop, Documents, and Downloads directories preventing jEveAssets from running

On: Windows
Symptoms: Nothing happens when starting jEveAssets

Ensure jEveAssets have permission to run

1. Move the entire jEveAssets directory out of the Downloads directory into the applications directory
2. Next follow How to run

Additional info: Some anti-virus software block execution in Download directory

File locks are necessary to prevent file corruption.
If jEveAssets is forcefully terminated while reading/writing a file, the file will never be unlocked.
This prevent jEveAssets from accessing the file.

1. Close all instances of jEveAssets (You can restart your computer to be 100% sure all instances of jEveAssets is closed)
2. Run a single instance of jEveAssets (This will delete all existing file locks)

Note: step 1 and 2 can be skipped if you run jEveAssets for the first time.

1. Go to Options > Accounts…
2. Click Add
3. Select account type Character or Corporation
   Note: Scopes reset when changing account type
4. (Optional) Click Scopes and select the scopes you want to use
   Note: jEveAssets will have limited functionality if you do not select all scopes.
5. Click Next >
6. The Eve SSO web page should open in your browser
7. Select your character by clicking on their portrait
8. Click Authorize on the web page
9. Return to jEveAssets and wait for the import process to finish
10. If you get an error see: API Key Troubleshooting
11. Click OK

Solutions to common errors while importing API Keys

If you're behind a proxy server, you need to enable it in jEveAssets.

1. In the menu select: Options > Options…
2. Select Proxy
3. Select your Proxy Type
Direct = No proxy server
   HTTP = Http proxy server
   SOCKS = Socks proxy server
4. Enter your Proxy Address and Proxy Port

1. Disable your firewall (at your own risk…)
2. Import API Keys in jEveAssets
3. Enable your firewall

If you succeed, you need to add a firewall exception for Java (Please contact your firewall provider, for additional help)

1. Check if the API is down
2. Wait until it's back up…

Try a couple of times (Press `Previous` to retry…)

This is a CCP API Error. Feel free to ask for help (please include the error code)

No problem! if you have tried everything above, please send a bug report

Please send an email to niklaskr@gmail.com and include the following:

• The jeveassets.log and jeveassets1.log (if it exist) in the settings location
  •  Do not post the logs publicly (forum/discord/etc.). They contain private information.
    Such as you character and corporation names. Only share them via email.
• Instructions on how to reproduce the bug
• Operation system name and version
• jEveAssets version
• Java version (if you know)

All feedback, bug reports, and feature suggestion are always very welcome!
They are a great way for users to give back to the jEveAssets project.

Talking with the users of jEveAssets is my biggest motivation to keep working on jEveAssets.

I always try my best to help everyone with their jEveAssets problems (as much as life allows).

•  Email is the only safe way to share jEveAssets logs: Email Log

• Discord
  • ❔ Ask for help
  • 🪲 Bug Reports
  • 🚀 Feature Suggestions
  • 🗨️ Chat about jEveAssets
  • 😎 I usually reply withing 24 hours and often much faster

• GitHub
  • 🪲 Bug Reports
  • 🚀 Feature Suggestions
  • 👀 I read everything. I only reply if I have questions or need more information (1-3 days)

• Forum Thread
  • ❔ Ask for help
  • 🐌 I usually reply within 1-3 days

• Tweetfleet Slack
  • 🗨️ You are welcome to message or ping me @goldengnu, if you want to talk about jEveAssets or need help with the ESI asset endpoints